Privacy Policy

Thank you to our global customers for your trust and support of LUCY TIMEPIECES!

1. Purpose and Scope of Information Collection

LUCY TIMEPIECES is committed to not selling, sharing, or exchanging personal information collected from our website with any third party.

All personal information collected is used solely within the company.

When you contact us to request services or place an order, LUCY TIMEPIECES may collect the following personal information:

  • Full name
  • Address
  • Phone number
  • Email
  • Date of birth

In addition to personal information, we may collect order-related details:

  • Product name
  • Quantity
  • Delivery schedule

2. Scope of Information Usage

Your personal information is used internally by LUCY TIMEPIECES for one or more of the following purposes:

  • Customer support
  • Providing service-related information
  • Processing orders and delivering products as requested
  • Sending information about new products, services, promotions, or recruitment (if you subscribe to receive such updates)
  • Managing customer accounts, confirming, and processing transactions related to online payments

3. Information Retention Period

Your personal data will be retained until you request deletion by contacting us via email: [email protected]

4. Parties Who May Access Personal Information

Your personal information may be accessed by:

  • LUCY TIMEPIECES LIMITED
  • Third-party partners under contract with LUCY TIMEPIECES to perform certain services (such as shipping). These partners will only access the necessary information as specified in the service contract.

5. Company Address & Contact

LUCY TIMEPIECES LIMITED
Address: Central, Hong Kong
Phone: +84 836 177 777
Email: [email protected]

6. Methods for Users to Access & Modify Their Information

LUCY TIMEPIECES does not collect customer information directly via the website. Personal data is collected via:

Customers can contact us at the above channels to request modification or deletion of their personal information.

7. Complaint Handling Mechanism

At LUCY TIMEPIECES, protecting your personal information is our top priority.
We guarantee that your information will not be shared, sold, or rented to any third party, and will only be used in the following cases:

  • Improving service quality
  • Resolving disputes and complaints
  • Complying with legal requirements when requested by authorities

We recognize that protecting your rights regarding personal data is also our responsibility.

For any questions or complaints regarding this Privacy Policy or if your personal data is used beyond the stated scope, please contact:
Email: [email protected]
Hotline / WhatsApp: +84 836 177 777

Stay connected with us for the latest updates — For all inquiries, contact us at:
LUCY TIMEPIECES HK: Central, Hong Kong
WhatsApp / Zalo: +84 836 177 777