Customer Service & Warranty

 

Thank you to our global customers for your trust and support of LUCY TIMEPIECES!

FOR NEW PRODUCTS

  • 2-year warranty covering all manufacturer defects
  • 1-to-1 replacement within 7 days for any product defects — product must be in original, unused condition
  • Exchange within 7 days if you are not satisfied with the product or if the size does not fit your wrist (exchange for a product of equal or higher value — we do not refund the difference if the new product is of lower value)
  • First-time complimentary SPA & professional maintenance
  • For user-caused damage, we will support you with the repair — only replacement labor/parts cost will be charged

FOR PRE-OWNED PRODUCTS

  • 1-year warranty covering manufacturer defects
  • Maximum support provided for repairs in case of user-caused damage

Stay connected with us — for all details please contact us:
Hotline: 0836 177 777
Zalo: https://zalo.me/0836177777
WhatsApp: https://wa.me/+84836177777

OUR SERVICE COMMITMENTS

  • Worldwide shipping
  • Express delivery with special offers
  • 1-to-1 exchange within 7 days

LUCY TIMEPIECES – LC GLOBAL LIMITED
LC Luxury: Suite A, Level 3, Trust Tower, Central, Hong Kong
Zalo / WhatsApp: +84 836 177 777

LC Luxury HCM: F9, District 5, Ho Chi Minh City, Vietnam
WhatsApp / Zalo: +84 836 177 777