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Free Shipping

Free worldwide shipping via FedEx, DHL, UPS, delivered within 7–14 days.

Pay Before Delivery

Easy and secure payments via PayPal, Crypto, Visa & MasterCard — 100% safe and protected.

Warranty & Easy Returns

2–5 year warranty on all products — 100% replacement within 7 days if any defects are found upon delivery.

Confidently operating from our headquarters in Hong Kong, we are proud to be trusted and selected to distribute finely crafted products of exceptional quality to customers worldwide — helping to elevate the luxury experience and make premium products more accessible than ever.

CONTACT INFORMATION

LUCY TIMEPIECES Hong Kong
World Trust Tower, Hong Kong

Email : [email protected]
Zalo / WhatsApp: (+84) 836 177 777
Website: www.lucytimepieces.com

MORE INFO

Social Media
How To Oder
Payment Policy
Shipping Policy
Privacy Policy
Service & Warranty

LUCY TIMEPIECES

All Collections
Huublot
Rolex
Cartier
Omega
Tudor
Patek Philippe
Audemars Piguet
Varcheron
Frank Muller
Richard Mille
IWC

🛍 How to Place an Order

To purchase your timepiece, please contact us directly via Zalo/WhatsApp: +84 836 177 777 for personalized consultation and detailed support.

🌐 For International Customers

We sincerely apologize for any inconvenience — at present, our global bank accounts are temporarily unavailable.
✅ We currently accept USD payments exclusively via PayPal to the account: lu***[email protected].
📌 Full payment is required before shipment.

For further assistance, please contact us via WhatsApp.

📦 For Customers in Hanoi, Ho Chi Minh City & Hong Kong

We can arrange direct delivery within 24 hours.
For customers within ~100KM of our showrooms, we can schedule in-person delivery within 24 hours.

🚚 For Customers in Other Provinces or Remote Areas

A deposit is required to confirm your genuine purchase intention.
Once your order is confirmed, we will process and ship your item via trusted courier services.
Upon delivery, you may inspect the product before paying the remaining balance.

🔄 Returns & Adjustments

If you place a deposit but find the product unsuitable (too large/small for your wrist, or not as expected), we will deduct shipping costs and refund the remaining balance promptly.

📞 Contact Us for More Information
Hotline: +84 836 177 777
WhatsApp/Zalo: https://wa.me/84836177777

🛡 WARRANTY & EXCHANGE POLICY

At LUCY TIMEPIECES, we take pride in being a trusted partner of leading manufacturers and offering products crafted to the highest standards. We confidently provide:
✅ 2-Year Warranty on all timepieces
✅ Complimentary SPA & First Maintenance Service for every product we sell

OUR COMMITMENTS TO YOU

✔️ Premium Quality Guaranteed – 7-Day 1-for-1 Exchange for any manufacturing defects (product must remain in original, unused condition).
✔️ 10x Compensation if we deliver a product that does not meet the promised quality standard.

Exchange & Warranty Conditions

📌 For defective or severely damaged products, we will provide a 100% brand-new replacement, ensuring you receive an impeccable service experience.

📌 For issues caused by user error, we offer maximum support:

Free repair if the issue is within our scope of responsibility.
Subsidized service costs for issues beyond our control.

🏆 Why Choose LUCY TIMEPIECES?

Don’t worry about our policies – we’re confident you will be absolutely satisfied when choosing a timepiece from LUCY TIMEPIECES.

📞 Need Assistance?
Contact us anytime:
WhatsApp/Zalo: +84 836 177 777

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